Shipping Information

Shipping at ProMeds UK

At ProMeds UK, we make sure your medicines reach you safely, securely and discreetly. Whether you’re ordering painkillers, anxiety pills or even inhalers for asthma, we ship every package timely with care and privacy in mind.

Discreet Packaging

We pack all products in light brown, padded envelopes without any labels or branding that reveal the contents. Your privacy matters, and we always keep your order discreet, always! If you receive a package with damaged padded envelopes, do not receive it.

Shipping Time in United Kingdom

We process all UK orders speedily. If you place your order before 12 PM, you can choose next-day delivery. Whereas, standard economy shipping takes 2 to 3 working days and most customers receive their ProMeds UK order within 1–2 business days after placing it.

International Orders (US & Canada)

We currently do not ship to the United States or Canada due to strict import restrictions. Customs in these regions often seize medicinal shipments, making the purchase impractical for both you and ProMeds UK.

Import Restrictions

Before placing an order, make sure you understand the import laws of your country. It’s your responsibility to comply with local regulations when ordering products like nootropics, stress relief medication, asthma inhalers, or painkillers. We, ProMeds UK, do not take responsibility for any packages seized by customs.

Delays in Delivery

Although we ship promptly, some delays may occur due to factors beyond our control, such as postal delays, public holidays, supply chain issues or incorrect delivery information. ProMeds UK is not liable for delays caused by these external circumstances, so it is advised to double-check your shipping details before placing your order.

What If You Haven’t Received Your Order?

If you haven’t received your order, please allow up to 28 days before considering it lost, as unexpected delays sometimes happen. Once this time period of 28 days has passed, contact our customer support team so we can resolve the issue promptly.

Please follow the proper procedure when reporting a lost order. If you attempt a reverse payment or file a chargeback without contacting us first, we reserve the right to refuse future orders from your account.

Stay Informed

For any questions about your delivery, order status or our shipping process, reach out to our friendly customer service team via live chat or our contact page. We answer queries daily to make sure your experience with ProMeds UK stays smooth and reliable.

You can also check our Terms & Conditions and FAQs for more details on how we handle deliveries, returns and all purchases related to any type of medication (painkillers, anxiety pills, etc.). At ProMeds UK, we prioritize your satisfaction and guarantee a safe, fast and discreet online shopping experience.